FAQ

Frequently Asked Questions

A-VITA VIKTORIA RESIDENCES – SEEFELD IN TYROL

How do I check in and out?

How do I check in and out? We’ll be there to welcome you, following which we’ll complete the registration together and give you the keys to your apartment. Together with you we’ll arrange a time that suits you for making the payment and checking out of the apartment.
Important: Please give us your ETA shortly before you arrive as well as a mobile number where we can reach you.

Transfers

Transfers On request, we are happy to organize transfers from and to the airport or the train station. Simply give us our flight or rail travel information and we’ll take care of the rest.

Is smoking permitted in the apartments?

Is smoking permitted in the apartments? Smoking is not permitted inside the apartments.
Guests may smoke on the terraces or balconies and ashtrays are available. Out of consideration for other guests, we kindly request that you do not throw cigarette butts away over the balcony or terrace.

What does the final cleaning of the apartments included?

What does the final cleaning of the apartments included? During the final cleaning of the apartment, all the rooms are cleaned, including the kitchen, bathroom and terrace. On your arrival, should anything appear unclean or should you be unhappy with anything, please let us know immediately so that we can rectify the situation.

Who should I contact during my stay in case of questions or emergencies?

Who should I contact during my stay in case of questions or emergencies? Many questions settle in our “digital reception”.

Under the telephone number +43 5212 4441 we are of course also available for advice and assistance, of course also for emergencies.

Fire department 122
Police 133
Rescue 133

Is car parking available at the apartment building?

Is car parking available at the apartment building?

Free parking is available in our underground car park.

Do the apartments have internet access?

Do the apartments have internet access?

Complimentary Wi-Fi is available in all our apartments. You will receive a code on your arrival that offers internet access for several devices throughout the duration of your stay.

Where can I find everyday essentials (bakery, supermarket, shops, restaurants, bars etc.)?

Where can I find everyday essentials (bakery, supermarket, shops, restaurants, bars etc.)?

Numerous shops are located just a few steps away from our apartments and Seefeld’s pedestrian area offers a wide choice of shops, restaurants, bars, cafés etc.
Enjoy the central location of our serviced apartments

Where can I store my skis?

Where can I store my skis?

A ski storage room and ski boot dryer are located in the basement of the apartment building.

Where is the nearest ski bus stop and where can I rent ski equipment?

Where is the nearest ski bus stop and where can I rent ski equipment?

In just a few steps you are at the ski bus stop and the ski rental with top ski equipment.

Where can I purchase a ski pass?

Where can I purchase a ski pass?

Ski passes can be purchased either directly at the bottom station of the ski lift or from the local ski schools.

Are dogs permitted in the apartments?

Are dogs permitted in the apartments

?

Yes they are permitted, if you do not disturb the vacation peace of other guests and is housebroken, you are welcome to bring your four-legged friend. Please be sure to register when making your reservation. For possible damages you have to pay yourself. Dogs are allowed in all apartments except Top 7.
Euro 20,– per night.

Cleaning of the apartment

Cleaning of the apartment

Cleaning daily or as needed is possible. For oraganizational reasons we ask you to please notify the reception one or two days in advance and is extra to pay. If the apartment is very dirty, there is an extra charge.
For damages the tenant is responsible and must pay for it.

Washing machine / dryer:

Washing machine / dryer:

We are happy to put our guest laundry at your disposal.
It is located in the basement.
There you will find a washing machine, dryer, ironing board and iron.
Deposit: Euro 8,– (in Euro coins) for one washing cycle and for the use of the dryer.

How are the kitchens equipped?

The kitchens are equipped:

Dishwasher, kettle, toaster, Nespresso coffee machine. 
Upon request, we will be happy to provide filter coffee maker or Tassimo capsule machine, please make a note of this when booking. Microwave oven on reservation. 

What can I assuredly leave at home?

What can I assuredly leave at home?

Our luxury apartments are equipped with everything you need for your holiday. The kitchens are fully equipped with dishes, cutlery, glasses, cleaning products and dish towels.
Apartments include full sets of towels (hand towels and bath towels), bathrobes, hairdryers, soap and shampoo.
Our high-quality box-spring beds are ready and made up for you with finest damask bed linen. Should you require special bed linen for allergy sufferers, please let us know before you arrive.
Please let us know the exact number of guests staying in the apartment before your arrival to ensure that there are enough towels etc. for everyone.
For organisational reasons, it is also important to tell us at the time of making the reservation if you require a cot and/or a high chair. 

What happens if I have to cancel?

What happens if I have to cancel?

Up to 3 months prior to the agreed arrival date of the guest, the accommodation contract may be unilaterally cancelled by either contracting party without payment of any cancellation charge.
Cancellation from 3 to 1 months before the date of arrival: 40% of the full amount
Cancellation from 1 month to 1 week before the date of arrival: 70% of the full amount
Cancellation during the last week before the date of arrival: 90% of the full amount
In the case of late arrivals, earlier-than-planned departures or no-shows we are obliged to invoice the full amount for the entire period of time booked.
Changes and cancellations are only valid when made in writing.

Owing to the general terms and conditions that apply in Austria, we always recommend that you purchase travel cancellation insurance (for prices see the link on your reservation confirmation) to save you undue worries and unnecessary costs. 

What payment methods do you accept?

What payment methods do you accept?

We accept Eurocard/MasterCard, Maestro Card, Visa, Amex and Bitcoins.

Information about our house and Seefeld A – Z

Information about our house and Seefeld A – Z

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